Refund policy

RETURNS, EXCHANGES AND REFUNDS

LONGEVITY has a 7-day return policy: any unwanted items must be shipped to us within 7 days of receipt.

To return or exchange your product, please contact us immediately at info@longevity-london.com stating your order number and reason for return or exchange.

During 7 days from the delivery of your package , you may request to exchange or return your order.

Returns will only be accepted, if you return the purchased products in the exact same condition as you have received them. The products should not have been worn, used or washed.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. This may reduce the amount of any applicable refund or exchange accordingly. LONGEVITY will not compensate for returned packages lost in the return.

It's the customers responsibility to pay any shipping cost that may incur when returning the products. In the case of an exchange, LONGEVITY will not add additional charges for shipping of the new items. We recommend that you should always use a trackable shipping service with shipping insurance.