Shipping policy
SHIPPING
Products will be dispatched within 3-5 working days. Orders are shipped by Royal Mail or DPD within the UK. When your order (is on its way) leaves our warehouse you will receive a tracking number via e-mail.
Shipping rates:
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UK - Standard (2-4 working days): £5
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EU - Standard (6-11 working days): £20
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REST OF THE WORLD - Standard (6-11 working days): £30
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Enjoy complimentary carbon neutral shipping on all orders over £300
Please note that the delivery cost does not include IMPORT CHARGES that may be due to the package arriving to the country of destination. The customers will always be responsible for paying any import bills they may receive from their local authorities & delivery companies.
Carbon neutral shipping - We offset operational emissions to ensure the delivery of every order is carbon neutral.
RETURNS
LONGEVITY has a 7-day return policy: any unwanted items must be shipped to us within 7 days of receipt.
To return or exchange your product, please contact us immediately at info@longevity-london.com stating your order number and reason for return or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Duties and taxes are non-refundable. If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance.
BREXIT AND CUSTOMS UPDATE
Taxes and customs charges may now be applicable on orders from outside the UK. The rate thresholds of these charges differ from country to country and are set by your local government. LONGEVITY is not responsible for any additional taxes and custom charges that are payable during the shipment of your order.
These charges will be payable on arrival and will not be charged at the checkout. We recommend contacting your local customs authorities for details on your tax before you commit to purchase.